PGM FullAI-Native Restaurant Business Data Hub
From single store to restaurant chains: native Cloud POS captures sales events, driving millisecond dynamic BOM deductions and moving-average costing to explain every margin change.
- Built-in Data Agent: Natural language Q&A & causal attribution
- Native sales event loop with millisecond BOM deduction
- Deterministic engine prevents LLM calculation errors
Skip the 20 Reports. Uncover Truth via Dialogue.
Breaking the limitation of traditional systems that 'only record but never speak'. PGM Full features a domain-specific Data Agent. Ask in natural Cantonese or English; it queries underlying procurement, BOM, inventory, and POS engines to explain margin variance and suggest concrete actions.
"Why is Store A's beef margin significantly lower than Store B today?"
Today Store A's beef margin is 38.2% vs 47.5% at Store B. Root causes identified across two levers: 1. [Price Drift] Store A received fresh beef from 'Cheung Kee' at a unit cost 12.4% higher than Store B's supplier 'Hing Fat'; 2. [Kitchen Over-portioning] Store A consumed 1.8kg more beef than the theoretical BOM usage driven by POS sales; transaction discounts were normal.
Suggested action: Align Store A procurement to Hing Fat tomorrow, and remind Store A prep chefs to verify portion scales.
"Which suppliers raised prices this week, and which dishes are hit hardest?"
Two suppliers exhibited pricing deviations against recent baselines: 1. 'Luen Fat Frozen Meats' tenderloin increased across two shipments (+9.5% cumulative), lowering Black Pepper Beef Tenderloin gross margin by 3.1 percentage points; 2. 'Wah Kee Vegetables' broccoli increased by +15% due to seasonal rainfall.
Suggested action: Pull the 30-day purchasing curve to renegotiate with Luen Fat, or route orders to backup vendor 'Kwong Lung'.
"Any unexplained inventory loss detected during tonight's closing stocktake?"
Overall inventory variance is within normal tolerances, but 1 anomaly was flagged: 'Salmon Fillet' expected stock was 8.2kg vs 5.5kg counted. The 2.7kg deficit had zero registered spoilage/staff meal logs, and no void transactions were recorded.
Suggested action: Flagged for morning manager review; automated follow-up ticket generated.
More than Answering — Proactive Anomaly Detection
Operators often don't have time to know what to ask. The Data Agent monitors backend data streams 24/7, proactively pushing high-value management directives via WhatsApp/messaging at closing or critical milestones:
Daily Closing Operational Briefing
Daily Diagnostic"Today's sales are closed. Margin dipped 1.8% from yesterday — not due to lower footfall, but because dinner promotional combos over-indexed while beef ingredient costs surged."
Next step: Recommend tightening tomorrow's promotional quota.
Frontline Transaction Risk Alert
Risk Audit"POS Register #2 recorded 5 manual price overrides and change-rounding between 14:00–16:00, exceeding standard staff thresholds."
Next step: Transaction log snapshot locked for immediate audit.
Smart Replenishment Recommendation
Prescriptive Supply"Predicting weekend peak demand based on 2-week sales curves; 'Fresh Sea Prawns' will risk stockout by tomorrow 19:30 based on current inventory."
Next step: Recommended replenishment order (+15 catties) drafted. Tap to send to vendor.
One loop: from transaction events to causal attribution
POS, purchasing, recipes, inventory, costs and queries — not disjointed tools, but a continuously running operational loop.
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Native Cloud POS
Captures verified Sales Events; table management and checkout in one seamless flow
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Procurement & Ingestion
Multimodal parsing of handwritten slips, mapping slang, converting catty units and baseline checks
- 3
Dynamic BOM Deduction
Sales quantity × standard recipe usage drives theoretical ingredient consumption in real time
- 4
Moving-Average Costing
Purchases update weighted-average costs immediately, cascading fluctuations to dish margins
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AI Decision & Cantonese NLQ
Ask in natural Cantonese, and the Data Agent performs cross-metric attribution with action advice
End-state vision: from a single wet-market slip to cross-store benchmark attribution — the system detects anomalies and explains causes, leaving owners only to make high-level calls.
Three pillars building your digital moat
Far beyond a cash register — the intelligence core and nervous system of your F&B business.
Organisation & Governance
Unified Account System
Strict role segregation for servers, managers and owners
Seven-Level Org Hierarchy
Headquarters → Brand → Region → Store structure
Dynamic RBAC
Granular control over price overrides, voids and metric visibility
Multi-Tenant Isolation
Physical data segregation between brands and businesses
Audit Trail
Every void, refund and price change logged to deter fraud
Risk-Control Lockout
Repeated unauthorized attempts trigger automatic lockouts
Store Operations & Costing
Tables & Multi-period Menus
Switch lunch/dinner menus smoothly with live table visualization
Native Cloud POS
Reliable frontline order capture providing verified sales events
BOM Theoretical Inventory
Standardized recipes automatically calculate expected usage
Moving-Average Cost Engine
New purchases instantly recalculate unit cost and dish margin
Offline Reliability
Operate offline without disruption; sync increments upon reconnect
Device Management
Centrally monitor POS tablets and thermal printers across branches
AI Decision & Hong Kong Customisation
4 Anomaly Detection Modules
Proactively catches price drift, over-portioning, loss & voids
Cantonese Natural Language Query
Ask 'Which dish lost margin today?' and receive rooted causes
Local Receipt Builder
Supports 58mm/80mm with service charge, tea and takeaway box settings
Not translated — engineered in Hong Kong
Every detail reflects the operational reality of Hong Kong food service.
Traditional Chinese interface designed for floor-staff readability
HKD as the primary currency with local formatting conventions
+852 phone number and SMS verification support
Hong Kong receipt details: 10% service charge, tea charge and takeaway boxes supported natively
From single store to chain group, without starting over
Start light with PGM Lite today; seamlessly transition to PGM Full when opening branches.
- 1
Single Store Setup
Use PGM Lite to parse slips and eliminate procurement price blind spots
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Branch Expansion
Adopt PGM Full to unify POS, recipe deductions and weighted costs
- 3
Group Control
Seven-level hierarchy and cross-store variance benchmarking across all brands
Ready to build an integrated AI hub for your group?
Book a live walkthrough and we will demonstrate the loop with your actual menu and suppliers.